It530 Free Essays

Assignment Grading Rubric Course: IT530 Unit: 5 Points: 120 Copyright Kaplan University Unit 5 Assignment Outcomes addressed in this activity: Unit Outcomes: Explain flow control and congestion management and their significance to overall network performance Evaluate standard routing techniques and their application to a business’ internet connectivity Recommend a comprehensive security plan Plan and describe methods to secure data including encryption techniques and security protocols Assess LAN communications and management protocols and examine their significance in business environments Course Outcomes: IT530-5: Analyze issues surrounding the connectivity and administration of networks. Assignment Instructions: 1. In recent years, the concept of â€Å"ethical† hacking has grown in importance as more companies consider hiring â€Å"black hat† hackers as security consultants. We will write a custom essay sample on It530 or any similar topic only for you Order Now Research the elements that comprise â€Å"ethical† hacking. In what ways does ethical hacking differ from â€Å"black hat† hacking? Put yourself into the position of a system administrator considering hiring a hacker. How would you ensure that this individual was actually strengthening your company’s network security rather than hacking into your company’s sensitive data? Would you even consider hiring a hacker in the first place? Why or why not? Try to find at least one example of a real world â€Å"ethical† hacker being hired; was it a good or bad decision on the part of the company? 2. Based on your research, write an 8 to 10 page paper that researches the concept of â€Å"ethical† hacking, as well as the ethical dilemmas inherent in hiring a hacker as a security consultant. Preparing your Assignment The written essay/paragraph formatted paper should be 8 – 10 pages long NOT including cover page and references. As you research ethical hacking, ALL of the pages must have citations and references. No more than one direct quotation (of 40 words or more) is allowed per page and bullet lists without substantial narrative included are strongly discouraged. There should be no spelling or grammar errors. All written assignments should be in APA format. APA formatted in-text citations and references are required for all sources, and all figures and tables must be captioned in APA format. If you are unfamiliar with APA formatting, please see the Kaplan Writing Center for more information on how to work with APA. Directions for Submitting Your Assignment: Compose your assignment in a Microsoft Word  ® document and save it as Username-IT530 Assignment – Unit#. doc (Example: TAllen- IT530 Assignment-Unit5. doc). Submit your file by selecting the Unit 5: Assignment Dropbox by the end of Unit 5. Assignment Grading Rubric Course: IT530 Unit: 5 Points: 120 Copyright Kaplan University Assignment requirements: All papers must meet these standard requirements: Paper follows APA formatting Length is 8-10 pages long not including references and cover page No more than three bulleted or listed points per paper. No more than one direct quote per page from a reference source and those quotes must be properly cited within the body and in the references at the end of the paper Title page Reference page No spelling errors No grammar errors *2 points will be deducted from grade for each occurrence of not meeting these requirements. Review the grading rubric below before beginning this activity. Unit 5 Assignment Grading Rubric = 120 points Assignment Requirements Points possible Points earned by student Document includes introductory paragraph discussing the general concepts of ethical hacking as opposed to black hat hacking. 0-30 Document includes well supported argument pro or con for hiring a hacker as security consultant. 0-30 Document includes example of â€Å"real world† hiring of hacker and discusses the outcome. 0-30 Discussion of ethical hacking considerations should be substantial nd flow logically. 0-30 Total (Sum of all points) Less: Standard Requirements points deductedAssignment Grading Rubric Course: IT530 Unit: 5 Points: 120 Copyright Kaplan University Assignment Total For more information and example of APA formatting, see the resources in Doc sharing or visit the KU Writing Center from the KU Homepage. Also review the KU Policy on Plagiarism. This policy will be strictly enforced on all applicable assignments and discussion posts. If you have any questions, please contact your professor. How to cite It530, Papers

Infection Control/Handwashing/ Relates To NMC Code - Free Solution

Question: How Infection control/handwashing/ relates to NMC code? Answer: According to the NMC Code of Professional Conduct one must act to detect as well as reduce the risk to patients and clients. Decontamination of hands is a priority as a measure to intervene in the control of cross-infection (Osborne, 2014). There are three levels of hand hygiene which explain why it is a necessary step: Social: hands should be physically clean and microorganisms should be removed which have come in contact during social activities. Hygienic: it is for the destruction of the transient microorganisms. It also provides a residual effect when hygiene is essential. Surgical scrub: removal of microorganisms during the conduction of surgical procedures. When to wash hands When they are visibly dirty. Before a sterile or aseptic procedure in order to protect the patient from microorganisms which include their own from entering their body. When they feel sticky or soiled. After contact with patient in order to protect one from the germs in the patient surroundings. After risk of exposure of body fluid to prevent contamination by harmful germs from the patient and its surroundings (Sutcliffe, 2011). All of these are in relation to the NMC Code since they protect one from being contaminated with germs. References Osborne, K. (2014). Nurses demand significant changes to revised NMC code of conduct.Nursing Standard, 28(40), pp.7-7. Sutcliffe, H. (2011). Understanding the NMC code of conduct: a student perspective.Nursing Standard, 25(52), pp.35-39.

Customer care service program

â€Å"One satisfied customer will tell three other customers while one dissatisfied customer will go out of his/her way to tell 300 hundred other customers† this is a common saying in companies and businesses that deal with a lot of customers, the moral of the saying is that a company has a lot to lose by not ensuring that its customers are satisfied and happy at all times.Advertising We will write a custom report sample on Customer care service program specifically for you for only $16.05 $11/page Learn More The customer is king and a satisfied customer will come back begging for more therefore it is paramount that the quality of service delivered is precisely of high quality. This is therefore why companies whether big or small concentrate on satisfying customers and are coming up with innovative customer service/care techniques that leave their customers smiling and begging for more. When creating a customer care service program you should have one aim in your mind quality and satisfaction the role of staff in this process of service delivery is as important as the product itself, and in cases where the products are assumed to be of the same quality across the industry then the way staff treat and interact with customers determines who crosses the finish line in the first position (Kotler and Keller 2002). As much as all customers should be treated the same it is also vita to know it is only fair to you to ensure that the biggest accounts in your business are treated like royalty. Below are some key elements to be considered while developing a leading customer service system: 1. Identify which of your customers is the most valuable to your business then cluster or rank them according to the level of importance to your business. 2. Find out the level of service expected by the customer. This can be obtained through conversations and use of questionnaires, surveys or gathering commercial intelligence from competitors. 3. De velop a customer service standard and programme that aims to maximize customer satisfaction and build loyalty and do not forget to involve employees in this stage. Their involvement creates an obligation for them to perform their duties diligently, at the same time create a system of rewarding excellent customer service and punishing poor customer service delivery amongst employees.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More 4. Create a monitoring system that will be able to gather the opinions and felling of customers and rank them in order of importance according to the various types of services that you deliver as far as customer service is concerned. Which will assist you in making any corrections to the existing programme and standards if need arises. By understanding the concept of customer care and how customers analyze service delivery to conclude whether a service delivered i s either of good or bad quality can be very useful in your case. Below are some indicators of good customer care that you should strive to exhibit in your organization and urge your employees to ensure they adhere to: Friendliness/politeness, Responsiveness, constant communication and feedback mechanisms , acknowledging and taking notice of customers Keeping you promises by letting customers know what you can or cannot do, appreciating customers (Locker Kienzler 2010). â€Å"Customer service is the backbone of a company’s Customer Value Proposition† Paul (2007) customers have memories, they will remember you, whether you remember them or not and that a customer’s trust can be destroyed by one major service problem, or it can be undermined one day at a time with one thousand small demonstrations of incompetence. It is therefore necessary that all employees be adequately trained on how to handle customers and products. In day to day business it is a fact that the y will come across difficult customers some of whom are rude, angry, emotionally dependent, and unknowledgeable, stubborn and so on. They as employees have the duty to understand them and respond in the most appropriate way possible to bring about a win- win situation. According to Francis (2009) â€Å"great service is about attitude, and a better service leads a richer quality of life, not only commercial sector.† Therefore employees should be trained well to have enough product and people knowledge as this will also improve communication between a company and its customers. Having an open system of communication, that is inexpensive and highly responsive, such as a website or a social site, will go a long way to show that you care about your clients. â€Å"If you get everyone in the company involved in customer service, not only are they feeling the customer but they are also getting a feeling for what’s not working† Francis (2009).Advertising We will wri te a custom report sample on Customer care service program specifically for you for only $16.05 $11/page Learn More It is therefore by creating a written customer care charters that you as the entrepreneur and the workforce will be able to appreciate and dedicate all resources towards customer satisfaction. A customer care charter will create an attitude of top class service delivery and harness the participation of all organizational members which will in turn make sure that all customers fell satisfied and appreciated and employees will feel motivated to do better to meet goals creating a win- win situation. References Francis, B. (2009). Customer Relationship Management. New York, NY: Butterworth-Heinemann. Kotler, K. Keller L. (2006). Marketing Management 12 ed. New York, NY: Prentice Hall Locker, K. O. Kienzler, D. S. (2010). Business and administrative communication (9th ed.). New York, NY: McGraw-Hill/Irwin. Paul R. (2007). Customer Service: Career success Through Customer Loyalty (4th ed). New York, NY: Prentice Hall. This report on Customer care service program was written and submitted by user Lillie Quinn to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. 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Democracy and Dictatorship

Democracy and Dictatorship Democracy and dictatorship play a role in paths that lead to political development. While democracy in itself provides a variety of friendliness amongst the people, dictatorship, on the other hand, bestows all power of a community or a country upon a single individual.Advertising We will write a custom essay sample on Democracy and Dictatorship specifically for you for only $16.05 $11/page Learn More This creates a lot of tension and unfairness between the rulers and the ruled. As opposed to democracy, dictatorship results in an unstable economy of a country. The way Daron and James (2006) outline, there are different political paths that different political institutions take over a certain period. Amongst the paths, just a few of them result in democracy. Albert makes a clear observation that is of a lot of importance. He notices that a more established democracy results in an enormous distribution of coalitions. After these same coalitions have formed, eco nomic landscape is flooded with incompetent laws, regulation and other practices. Because of these practices, a country or a community ultimately excels little in terms of development or growth. In an attempt to understand democracy and dictatorship in length, Acemoglu and Robinson (2006) come out vividly to take us through these. According to them, determinants of democratization are substantially reduced to various levels that explain it better. The levels include economy structure and inequality that exists in a community or society. Additional levels that they discuss incorporate the degree of globalization and the kind of skills that elites bear as will be subsequently explained. Dictatorship and democracy trace their origins in the ancient of time. For instance, there are the already mentioned paths that led to their creation in different manners. Apparently, the paths make us familiarize ourselves with the difficulties in the universe owing to the fast changing real- world co mparisons, Daron and James (2006).Advertising Looking for essay on political sciences? Let's see if we can help you! Get your first paper with 15% OFF Learn More As a matter of fact, the paths above show some means that connect political and economic composition of a community to a political institution. Talking about the paths of political development, there exist four of them in number. They all result in different democracy through diverse means as is discussed below noticed that democracy is now never endangered. It simply tolerates all other forces that may hit it from side to side and consolidates to a stable state. This means that this first path that leads to democracy may take a little time to stabilize, but after that, it stands out effectively on its own. The second path is the one that leads to a democracy that is quickly created. It does not end at the creation but has its immediate other side that does away with the created democracy. In other w ords, the established democracy quickly crumples as Daron and James (2006) observes. Again, the collapsed democracy uses the forces that made it stand initially to stabilize. After this, once more the re-established democracy falls again and the cycle recurs. A third path of democracy is one in which a community or a country stays put in no democracy. In case democracy exists, then it is that which is totally delayed to appoint of not realizing their existence. This third path of may be divided into two nondemocratic paths. In the first place, democracy is never created because of community’s wealthy and prosperous status. This is an assurance of a stable status of the society’s political quo. It appears that this system is never challenged simply because individuals found in the society are well satisfied under the on hand political institutions, Daron and James (2006). Another situation arises still in the nondemocratic paths. As opposed to the above, this type entai ls a community that is unequal but very exploitative. The panorama of the existing democracy in this path is weak and posses a threat to elites.Advertising We will write a custom essay sample on Democracy and Dictatorship specifically for you for only $16.05 $11/page Learn More In response, the elites use any means possible to totally avoid it. For example, the elites resolve in using war and repression to put the impending threats at bay. A typical example of a country that used a similar path to this is South Africa before the fall of apartheid rule. As Jorge Heine argues, it is impractical in the absence of political participation to have political scientist. As a clear fact, political science develops with expansion of political participation. Huntington further explains this in his central proposition which identifies that political science is strong where democracy is strong, and the reverse is also true. According to him, surfacing of democracy promo tes establishment of political science. Furthermore, development of political science results in the creation and maintenance of democracy. Democracy and dictatorship have had a bit-by bit progress amongst different people of diverse classes. Dictatorship, which is also known as autocracy, is a government system in which there is an authority to control all the activities of a state or a community. This authority, however, is concentrated in the hands of one individual. Talking about progress of democracy in Britain, for example, there was a wide gap that separated the rich from the poor as Robinson and Acemoglu (2003) observed. Initially, only the rich elites were allowed to vote; whereas, the poor had many complications that hindered them from voting. For instance, illiteracy was a major bane to them that had them left out of the entire voting process as the rich in their own class took it upon themselves to vote. As was earlier mentioned, there was a path of democracy existed gra dually. This became a reality in Europe where democratic system emerged more progressively. Precisely, Britain issued I the first place uncertain reforms in 1832 that included the relatively wealthy middle class, Robinson and Acemoglu (2003).Advertising Looking for essay on political sciences? Let's see if we can help you! Get your first paper with 15% OFF Learn More As time progressed, rights to vote were broadened in 1867 and 1884, then again in 1919 when worldwide male suffrage was initiated. In addition to this, all women in Britain were finally allowed to vote in the year 1928. This is for sure a series of gradual extensions of franchise that a thee-class model analyses and the details are as below. When an alliance between the middle class and the poor pressurizes revolution disenfranchised, the rich devises a way to curb it all. The rich elites break the coalition through one sure way of lengthening permission to middle class. Presumably, this middle class is considerably richer than the poor individuals and so it is easier to persuade them against revolution, Robinson and Acemoglu (2003). Taking the Great Britain as an example, democracy traces its origins upon formation of ordinary parliaments. These were a forum for upper classes to agree about taxes while discussing policies with the king of the Great Britain as Daron and James (2006) explain. Voting became unopposed in the 18th century all though to the mid of 19th century in Britain. This means that governance by then ceased being dictatorial because efficient voting system was adapted. Future democracy of Britain was shaped through reforms that were made in the constitution after Civil War, which took place in 1642-1651. Alongside that, Glorious Revolution of 1668 resulted to a remarkable transformation in both economic and political institutions, Daron and James (2006). The changes have had significant insinuations for the future democracy of the Great Britain. Autocracy, on the other hand, also reveals it intensions. That a dictator comes to power, and lead a group of people in a society is a reality. However, when the autocrat has a short period horizon, it is always in their interest to seize the property of their subjects. It is also in their minds to abrogate any contracts that they might have signed with an intension of borrowing money from them. After getting money, they suit themselves while and neglecting the long-term economic consequences of their choices. According to Mancur (1993), dictatorship carried out within a short time horizon decreases assurance in enforcement of long-run contacts and investments. Owing to these facts, there is a remedy that should be advocated for and supported in totality. Individuals just need to secure a government that regards with respect the rights of individuals. These rights are objects of a unique set of the governmental body (Mancur, 1993). In conclusion, autocracies are appalling but successful because autocrats rely on major groups to stay in power. On the other hand, in political economy, there exists a long- standing theme which is making political leaders accountable as we make their office survival dependant on their policy performance, Masa (2007). In addition, success always follows autocrats who administer and exercise discipline for those who perform poorly. References Daron, A R James, A R 2006, Economic Origins of Dictatorship and Democracy, Cambridge University Press, USA. Daron, A R James, A R 2006, Political Origins of Dictatorship and Democracy: The Role of the Middle Class, Cambridge University Press, USA. Jorge, H 2002, Democracy, Dictatorship, and the Making of Modern Political Science: Huntington’s Thesis and Pinochet’s Chile. Web. Mancur, O 1993, Dictatorship, Democracy and Development, the American Political Science review, vol. 87, no. 3. Masa, K 2007, What Can We Learn From Successful Autocracies? Web.

Quality statistics paper Research Example | Topics and Well Written Essays - 2250 words

Quality statistics - Research Paper Example Here quality plays a significant role in ensuring the survival of companies in tough competitive businesses by inspecting the existing processes and discovering the new ones. In order to manufacture goods or offer products or services to the customers, companies employ different processes. A process is defined as a collection of interrelated and planned activities carried out to produce goods (products) and services (Oakland, 2008). There are different variations associated with each process due to number of sources and factors. Berger and Hart (1986) highllighted that variations can be inherent to the process due to its nature and are terms as common causes of variation. However, there are variations in process that result from external sources or special causes and are termed as special causes of variation. Since 1920s manufacturing has benefitted from the SPC techniques in its decision making processes (Morestream, 1920). Especially, this is true with the control charts that help to identify if a variation is really present and assist to determine if the actions need to be taken to bring the process back in statistical controls. The strength of the statistical process control techniques is its simplicity and ease in understanding equally at the management and worker level as appreciated by Thompson and Koronacki (2002). Statistical process controls allows objective investigation of the parts or whole of a process that may mask sources of variations that interfere with the level of product quality. If detected, SPC can help to numerically measure the significance of the variations and subject these to correction (Wheeler and Chamber, 2010). Consequently, the controlling of variations would reduce wastes and improve the product quality. It is crucial to understand that not all the SPC techniques are applicable to all scenarios and largely depend on type of the data and the type of the variation under investigation (Czitrom and Spagon, 1997). For example, in th is report we have analyzed the processes of providing the customer support services by an IT Call Center. In this aspect, the major quality issue was the call waiting time i.e., average waiting time during a service call. This is the time when the customer is holding on the phone line and waiting to be connected to any of the customer service representative. Introduction From the conception to design and further to manufacturing of a product, the variations introduced during initial processes become manifold towards the delivery of the product to the customer and severely impact the quality of the product. Oakland (2008) explains that there are two major types of variations in the process; common and special variations. The common variations are generally intrinsic to the process and cannot be eliminated without modifying and even eliminating the process or switching to an entirely new process. On the other hand, special causes are a result of some causes that are identifiable and a ssignable and usually appear in more periodic fashion, thus these can be identified and can be reduced/removed with eliminating the source of variation that does not involve process changes (ASQ, 1920). In an effort to identify the process variation and understand the process behavior, statistical techniques and probabilistic methods would be used for analysis. The analysis would be based on the actual

The New Product Marketing Strategy Essay Example | Topics and Well Written Essays - 3000 words

The New Product Marketing Strategy - Essay Example They are assembled from imported parts from various regions of the world. However, principal design works were done particularly at Sony’s research facilities in Japan. The brand name is not only used in Televisions but also on other products such mobile phones. Sony used Bravia as a brand name to emphasize the quality of their television products that were believed to have a high resolution in the market (Morrison & MacMillan 2007, p. 65). In 2014, the name Bravia evolved from being just a brand name of being a subsidiary of Sony. The mother company Sony Corporation is a Japanese multinational conglomerate corporation based in Japan (Tracy 2014, p. 49). The Corporation is a diversified business with a primary focus on the production of electronics (TV, gaming consoles, refrigerators). It is noted the Bravia has a wide range of television products and other such as accessories, mobile phones, Green TV Sony Bravia Internet T vans Video. Its television products have outstanding features which include: a full HD LED Display (1920 * 1080), X-Reality PRO Picture Engine, Motion flow XR 200, Smart TV with Built-in Wi-Fi, easy Wall mount solution as well as USB Recording and Playback (Morrison & MacMillan 2007, p. 87). The company recently launched a new Bravia TV, namely Android TV which has actually revolutionized the clients viewing experience. Android TV has enhanced pictures, beautiful design, and innovative control. This product has 4K Processor which enable it has stunning picture quality. It has inbuilt precision detail enhancer, precision mapping that let it brings out lifelike colors, as well as dynamic contrast enhancer. As in any business, the success of a particular business lies within the ability of the management to position itself strategically and so establish the products or services being offered (Cavinato & Flynn 2006, 78). Additionally, Arnold

Ethical Principles and Knowledge of Self Term Paper

Ethical Principles and Knowledge of Self - Term Paper Example The next part will be a discussion on values, qualities and behaviors in relation to management process, communication, team building, orientation of new staff and caring and ethics and empowerment of staff from a personal perspective. In the management process, values refer to the principles that the manager upholds and advocates. Qualities and behaviors refer to personal attributes that make a person an authentic leader in the organization. These values, behaviors and qualities in management process include being of integrity, promoting open communication, teamwork and managing organizational change of the overall group. Â  In communication, the values and principles needed include the ability to foster communication throughout the organization. In nursing management practice, individuals must demonstrate application of key values, behaviors and principles in caring and ethics and this entails being supportive, upholding the professional code of conduct and being of integrity. Â  The issue of orientation and values will be discussed. Orientation is based on the value to promote personal growth and to help the staff attain their desired levels in the professional. Other strategies of enhance the performance of nurses and empowering them is to delegate responsibilities, offer periodic retraining and carry out employee surveys. The other areas include be a person of integrity, promote individual growth and that of the overall group empowering the team and emotional and cultural intelligence.... In the management process, values refer to the principles that the manager upholds and advocates. Qualities and behaviors refer to personal attributes that make a person an authentic leader in the organization. These values, behaviors and qualities in management process include being of integrity, promoting open communication, teamwork and managing organizational change. In communication, the values and principles needed include the ability to foster communication throughout the organization. In nursing management practice, individuals must demonstrate application of key values, behaviors and principles in caring and ethics and this entails being supportive, upholding the professional code of conduct and being of integrity. The issue of orientation and values will be discussed. Orientation is based on the value to promote personal growth and to help the staff attain their desired levels in the professional. Other strategies of enhance the performance of nurses and empowering them is to delegate responsibilities, offer periodic retraining and carry out employee surveys. The paper will be concluded by a metaphor of what is the vision for best practice in nursing management. In this, ten salient areas that managers should uphold are presented and they include be a firm decision maker, fostering teamwork, ability to communicate well, ability to manage conflicts, stress and crisis. The other areas include be a person of integrity, promote individual growth and that of the overall group, empowering the team and emotional and cultural intelligence. Introduction Nurses operate in an environment having diverse workforce and patients from varying backgrounds. Effective management of the